PRIVACY POLICY

Last Updated: December 17, 2024

1. Introduction

Welcome to Zarwani.com. This Privacy Policy explains how RJ Trading, operating as Zarwani ("we," "us," "our," or "Zarwani"), collects, uses, stores, shares, and protects your personal information when you use our website.

Important: Zarwani.com is a product catalogue and information website. We do NOT process payments, handle product deliveries, or act as a direct seller. We redirect users to Amazon.in and WhatsApp for purchases and inquiries.

1.1 Our Commitment

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with Indian laws including:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023 (when applicable)

1.2 Contact Information

Zarwani.com (RJ Trading) Email: team@zarwani.com

1.3 Acceptance

By using Zarwani.com, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you voluntarily provide it:

Contact Information:

Full name
Email address

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Phone number (mobile or landline)

When We Collect This:

When you fill out contact forms on our website
When you subscribe to newsletters or updates
When you create an account (if applicable)
When you submit inquiries or feedback
When you participate in surveys or promotions

2.2 Information Collected Automatically

Technical Information: When you visit Zarwani.com, we automatically collect:

IP address
Browser type and version
Device type (mobile, tablet, desktop)
Operating system
Pages visited and time spent on each page
Referring website (where you came from)
Date and time of visit
Click patterns and navigation paths

Cookies and Similar Technologies: We use cookies (small text files stored on your device) to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and user experience
Provide personalized content and recommendations

See Section 8 for detailed information about cookies.

2.3 Information We DO NOT Collect

We do NOT collect or store:

Payment information (credit/debit card details, UPI, net banking credentials)
Financial information (bank account details)
Government identification numbers (Aadhaar, PAN, passport)
Precise geolocation data
Biometric information
Sensitive personal data (health records, religious beliefs, sexual orientation)

Payment Processing: All payment transactions occur through Amazon.in or arrangements made via WhatsApp. We never see or store your payment information.

2.4 Third-Party Information

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When you click links to Amazon.in or WhatsApp:

You leave our website and enter third-party platforms
Those platforms have their own privacy policies
We do not control or access information you provide to those platforms
Any data collected by Amazon or WhatsApp is subject to their respective privacy policies

3. How We Use Your Information

3.1 Primary Uses

We use your personal information for:

Communication:

Responding to your inquiries, questions, or requests
Sending product updates, catalogues, and promotional offers
Providing customer support
Sending transactional messages (order confirmations via WhatsApp if applicable)

Website Improvement:

Analyzing website usage and user behavior
Improving website design, functionality, and content
Personalizing your browsing experience
Developing new features and services

Marketing:

Sending newsletters about new products and promotions (with your consent)
Creating targeted advertising campaigns
Conducting surveys and market research

Legal and Security:

Complying with legal obligations
Preventing fraud and abuse
Protecting our rights and property
Enforcing our Terms and Conditions

3.2 Legal Basis for Processing

We process your personal information based on:

Consent: You have given explicit consent for specific purposes
Legitimate Interest: Processing is necessary for our business operations
Legal Obligation: Processing is required by law
Contractual Necessity: Processing is necessary to provide our services

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4. How We Share Your Information

4.1 We Do NOT Sell Your Data

We will NEVER sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 When We Share Information

Service Providers: We may share limited information with trusted third-party service providers who help us operate our website:

Web hosting providers
Email service providers (for newsletters)
Analytics providers (Google Analytics, etc.)
Customer relationship management (CRM) systems
IT security and maintenance services

These providers are contractually obligated to protect your data and use it only for the specific services they provide to us.

Business Transfers: If Zarwani is involved in a merger, acquisition, sale of assets, or bankruptcy:

Your information may be transferred to the new owner
We will notify you before your information is transferred
The new owner must continue to protect your data per this Privacy Policy

Legal Requirements: We may disclose your information when required by law:

To comply with court orders, subpoenas, or legal processes
To respond to government or regulatory requests
To protect our rights, property, or safety
To investigate fraud, security issues, or violations of our Terms
To comply with tax, accounting, or other legal obligations

With Your Consent: We may share your information with other parties when you explicitly consent to such sharing.

4.3 Amazon and WhatsApp

When you use links to Amazon.in or contact us via WhatsApp:

Amazon receives information about products you view/purchase on their platform
WhatsApp may access your phone number and message content
These platforms operate under their own privacy policies
We do not control their data practices

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5. Data Security

5.1 Security Measures

We implement reasonable technical and organizational measures to protect your personal information:

Technical Safeguards:

SSL/TLS encryption for data transmission
Secure server infrastructure
Regular security updates and patches
Firewall protection
Access controls and authentication

Organizational Safeguards:

Limited employee access to personal data (need-to-know basis)
Confidentiality agreements with employees and contractors
Regular security training for staff
Data breach response procedures

5.2 Limitations

No system is 100% secure. While we strive to protect your information:

We cannot guarantee absolute security
Internet transmission is inherently not completely secure
You are responsible for keeping your passwords confidential
You should use strong passwords and not share login credentials

5.3 Data Breach Notification

If we become aware of a data breach that compromises your personal information:

We will notify you via email within 72 hours of discovering the breach
We will inform you about what data was compromised
We will explain steps we're taking to address the breach
We will provide guidance on protecting yourself

6. Data Retention

6.1 Retention Period

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements

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Resolve disputes and enforce our agreements

Typical Retention Periods:

Contact form submissions: 2 years
Newsletter subscriptions: Until you unsubscribe
Account information (if applicable): Until account deletion + 1 year
Analytics data: Aggregated and anonymized indefinitely
Legal and compliance records: As required by law (typically 7 years)

6.2 Deletion

When retention periods expire or you request deletion:

We will permanently delete your personal information from our active databases
Some information may remain in backup systems for limited periods
Aggregated, anonymized data may be retained indefinitely

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

Access: Request a copy of personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Update: Update your contact preferences at any time

How to Exercise: Email us at [your email] with "Data Access Request" in the subject line.

7.2 Deletion (Right to be Forgotten)

You have the right to request deletion of your personal information when:

The information is no longer necessary for its original purpose
You withdraw consent and we have no other legal basis to process
You object to processing and we have no overriding legitimate interests
The information was unlawfully processed

Limitations: We may retain certain information when required by law or for legitimate business purposes.

How to Exercise: Email us at [your email] with "Delete My Data" in the subject line.

7.3 Opt-Out of Marketing

You can opt out of marketing communications:

Email: Click "Unsubscribe" link in any marketing email

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Phone: Reply "STOP" to SMS messages or call us to opt out
Account Settings: Update preferences in your account (if applicable)

Note: You cannot opt out of transactional messages (e.g., order confirmations via WhatsApp).

7.4 Cookie Preferences

You can control cookies through:

Your browser settings (disable, delete, or block cookies)
Our cookie consent banner (when implemented)
Third-party opt-out tools (Google Analytics opt-out)

See Section 8 for more details.

7.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time:

This does not affect the lawfulness of prior processing
We may not be able to provide certain services if you withdraw consent

7.6 Data Portability

You have the right to:

Receive your personal data in a structured, commonly used format
Transmit your data to another service provider

How to Exercise: Email us at [your email] with "Data Portability Request" in the subject line.

7.7 Response Time

We will respond to your requests:

Acknowledgment: Within 48 hours
Fulfillment: Within 30 days
If we need more time, we will notify you and explain the delay

7.8 No Fee

We will not charge a fee for processing your requests unless:

The request is clearly unfounded or excessive
You request multiple copies of the same information

8. Cookies and Tracking Technologies

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8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve functionality.

8.2 Types of Cookies We Use

Essential Cookies (Required):

Enable basic website functionality
Remember your session and login status
Cannot be disabled without breaking website functionality

Analytics Cookies (Optional):

Google Analytics and similar tools
Track website traffic and user behavior
Help us understand how visitors use our website
Data is aggregated and anonymized

Functionality Cookies (Optional):

Remember your preferences (language, region)
Personalize your experience
Improve website usability

Marketing Cookies (Optional):

Track your browsing across websites
Deliver targeted advertising
Measure campaign effectiveness
Used by third-party advertising networks

8.3 Third-Party Cookies

We may use third-party services that set their own cookies:

Google Analytics: Website traffic analysis
Facebook Pixel: Advertising and remarketing (if applicable)
Google Ads: Advertising campaigns (if applicable)

These services have their own privacy policies governing cookie use.

8.4 Managing Cookies

You can control cookies through:

Browser Settings:

Chrome: Settings > Privacy and Security > Cookies

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Firefox: Options > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Cookies and Site Permissions

Opt-Out Tools:

Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
Network Advertising Initiative: http://optout.networkadvertising.org

Note: Disabling cookies may affect website functionality and your browsing experience.

8.5 Cookie Consent

When you first visit Zarwani.com:

We will display a cookie consent banner (if applicable)
You can accept or reject optional cookies
You can change your preferences at any time

9. Children's Privacy

9.1 Age Restriction

Zarwani.com is not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

9.2 Parental Consent

If you are under 18:

You may only use our website with parental or guardian supervision
Your parent/guardian must provide consent for any information collection
Purchases through Amazon or WhatsApp require adult involvement

9.3 If We Learn of Child Data

If we discover we have collected information from a child under 18 without proper consent:

We will delete the information immediately
We will take steps to prevent future unauthorized collection

Parents: If you believe your child has provided information to us, contact us immediately at [your email].

10. International Data Transfers

10.1 Data Location

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Your personal information is primarily stored and processed in India. However:

Some service providers may be located outside India
Data may be transferred to servers in other countries
We ensure adequate safeguards for international transfers

10.2 Safeguards

When transferring data internationally, we:

Use service providers that comply with international privacy standards
Implement standard contractual clauses
Ensure the destination country has adequate data protection laws

11. Third-Party Websites and Services

11.1 External Links

Our website contains links to:

Amazon.in product pages
WhatsApp messaging platform
Social media platforms (Facebook, Instagram, etc.)
Other third-party websites

11.2 No Responsibility

We are NOT responsible for:

Privacy practices of third-party websites
Content or accuracy of external websites
Data collection by third parties
Security of third-party platforms

Your use of third-party websites is at your own risk and subject to their privacy policies.

11.3 Amazon Privacy Policy

When you click links to Amazon.in:

Amazon's Privacy Policy governs their data practices
Amazon collects browsing and purchase information
We do not receive detailed information about your Amazon transactions
Review Amazon's privacy policy at: https://www.amazon.in/gp/help/customer/display.html?nodeld=200534380

11.4 WhatsApp Privacy Policy

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When you contact us via WhatsApp:

WhatsApp's Privacy Policy governs message transmission
WhatsApp may access message content and metadata
End-to-end encryption protects message content
Review WhatsApp's privacy policy at: https://www.whatsapp.com/legal/privacy-policy

12. Changes to This Privacy Policy

12.1 Updates

We reserve the right to update this Privacy Policy at any time to:

Reflect changes in our practices
Comply with new legal requirements
Incorporate new technologies or services
Improve clarity and transparency

12.2 Notification

When we make significant changes:

We will update the "Last Updated" date at the top
We will notify you via email (if we have your email address)
We may display a prominent notice on our website
We will provide a summary of material changes

12.3 Your Continued Use

Your continued use of Zarwani.com after changes constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, please stop using our website.

12.4 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Grievance Redressal

13.1 Grievance Officer

For any privacy-related complaints, concerns, or questions, contact our Grievance Officer:

Email: jigna@zarwani.com

Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

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13.2 Response Process

When you submit a grievance:

Acknowledgment: Within 48 hours of receipt
Investigation: We will review your complaint thoroughly
Resolution: Within 30 days of acknowledgment
Escalation: If unsatisfied, you may escalate to appropriate authorities

13.3 Complaint Information

When submitting a complaint, please provide:

Your name and contact information
Description of the privacy concern
Relevant dates and details
Any supporting documentation
Your desired resolution

14. Legal Compliance

14.1 Applicable Laws

This Privacy Policy complies with:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices) Rules, 2011
Consumer Protection Act, 2019
Digital Personal Data Protection Act, 2023 (when enacted)
Other applicable Indian privacy and data protection laws

14.2 Regulatory Authorities

You have the right to lodge complaints with:

Cyber Crime Cell: For cybersecurity and data breach issues
Consumer Forum: For consumer protection matters
Data Protection Authority: When established under DPDP Act

14.3 Jurisdiction

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

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Zarwani.com (RJ Trading)

General Inquiries: Email: team@zarwani.com

Privacy-Specific Inquiries: Email: team@zarwani.com Subject Line: "Privacy Inquiry"

Grievances: Email: jigna@zarwani.com Subject Line: "Privacy Grievance"

Website: www.zarwani.com

By using Zarwani.com, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Privacy Policy